Support
We're here to help with FaceLift.
Contact us
Email support@faceliftmethod.com and we'll reply within 2 business days. Please include the email address you use in the app.
Common questions
How do I sign in?
Open the app and enter the email you used for the quiz or purchase. We email you a 6-digit sign-in code.
I bought on the website. How do I get into the app?
Download FaceLift on your iPhone and sign in with the same email you used at checkout. Your membership and plan are already there.
The videos or my new content aren't showing.
Open the Library tab and pull down to refresh. Make sure you're online and on the latest version of the app.
How do I cancel my subscription?
- Bought in the iPhone app: open Settings → [your name] → Subscriptions → FaceLift and tap Cancel Subscription. Cancel at least 24 hours before the renewal date.
- Bought on our website: go to try.faceliftmethod.com/manage, or email us.
Deleting the app or your account does not cancel a subscription.
How do I get a refund?
- Website purchases: see our Membership Terms (including the money-back guarantee), then email us.
- App Store purchases: Apple handles refunds. Request one at reportaproblem.apple.com.
How do I restore my purchase on a new phone?
Sign in with the same account, or tap Restore purchases on the membership screen.
How do I delete my account and data?
In the app, go to Settings → Delete account, or see how to delete your account.
Policies
Media Ape Ventures LLC